Delivery.png

DECATHLON SPORTS INDIA – GUARANTEE

On most products of Decathlon sold online, you can enjoy a 2-year guarantee service while some products may offer a 5 to 10-year guarantee as well.

The guarantee holds good for products that are used within the prescribed norms. Those that are not eligible for a guarantee are:

  • Products that have surpassed the warranty period
  • Damages due to misuse of the product
  • Incidental damage to the product
  • Products that do not have a serial / chassis number ( Bikes and Gym equipment)
  • Malfunction of digital products due to user settings
  • Negligence and improper care in maintenance of the product
  • Products that come under the category of natural wear and tear ( tires, racquet guts, bearings, wheels, etc)

Continue reading to know more on how we can make your experience better.

CLOTHING

  • Most apparels have a 2-year guarantee policy
  • Guarantee on – the quality of the fabric, zippers and buttons
  • No guarantee on – induced tears, fading due to harsh detergents, a leaking phenomenon etc

BICYCLES

A life-time warranty on the frame of the bicycle and a 2-year warranty on the front fork.
There is no warranty on parts subject to wear and tear – internal and external tubes, brake blocks, brake handlebar, pedals, the chain, front and back derailleurs, the brake line, light bulbs, wheel rims, transmission and derailing chain devices.

Other conditions NOT covered by our guarantee

  • Damage by third-party, intentional damage or willful negligence
  • Improper use and maintenance
  • Bike modifications
  • Use of non-original parts
  • Natural disasters and force
  • Damage during transportation

FITNESS EQUIPMENT

  • 2-year warranty on – Exercise bikes (wearable parts), Elliptical trainers (wearable parts), Treadmills (vulnerable motor parts), muscle exercise machines and consumable parts.
  • 5-year warranty – on the framework for all the above-mentioned products.
  • No Guarantee on – screws, plastic parts, wires, plugs and batteries.

SWIMMING PRODUCTS

  • 2-year guarantee on – the quality of the product, stitching and colour.
  • No Guarantee on – physical or induced damage, inappropriate usage or negligence.

ROLLER SKATES AND SKATEBOARDS

  • 2-year guarantee on – body parts, wheels, brackets and pedals.
  • No guarantee – on any induced damage to the wheels, brackets and pedals, wheel bearings, brake blocks, handles and other consumables.

SEATING PRODUCTS

No guarantee

  • Weight endured is more than the maximum load
  • Excessive use of the knobs if any
  • Man-made or induced physical damage

ELECTRONICS

2 year guarantee on most of the electronic gadgets

No Guarantee on

  • Improper usage, submersion in water( unless mentioned), severe impact, physical damage
  • Batteries, belts and buckles

RACQUET PRODUCTS

2-year guarantee on – Shoes and apparel

No guarantee on

  • Guts, sweat bands and towels
  • Physical or induced damage
  • Wear and tear of balls and shuttle corks

FLX – CRICKET

  • 6 months guarantee on – Bats and Balls
  • 6 months guarantee on the KIPSTA football bladder

SLEEPING BAGS

  • 5-year guarantee.

BACKPACKS

  • 2-year warranty on 10 and 20-litre backpacks
  • 10-year warranty on backpacks > 20 litres

GOLF KITS

  • 2-year guarantee on – Golf kits and apparel
  • No Guarantee on – Golf Balls