I needed to change my very very old bag to go hiking in Wales and Lake District. Was looking for a comfortable, affordable, practical backpack. Was not disappointed at all with this one. Only downside is that with lot of weight in it the objects tends to go very low (the bottom of the bag is not rigid enough I would say), not very important but can get annoying when climbing rocks and high slopes.
Comfort, color, price
Bought this as a day rucksack for a 2 week holiday to the lakes. Had plenty of room for my stuff plus everything the kids couldn't carry. Comfortable straps across the shoulders and reasonable cooling across the back.
Lots of pockets/space
Pretty much perfect, only drawback is if you want to use it for cycling (as I do), the top of the bag is very stiff and can dig into your neck if you have the shoulder straps too tight. Aside from this, fantastic value.
I bought this bag as a 'day trip' bag to keep coats/lunch/drinks/snacks etc in when our family of 4 went on days out.
Overall it fits the bill fine with its large compartment inside.
However i would have liked to be able to store some things separately inside the main bit as when your searching for something you may have to take half the stuff out that has piled on top in the meantime.
Large space inside, so far its been waterproof.
Lack of compartments
The strap holders need padding under them the plastick tends to dig into the skin not comfortable
I'm sorry to hear about your inconvenience with this product. I have already forwarded your feedback to our product manager in France.
You can return your Quechua Backpack to your closest store or if you purchased online via the online process for an exchange or refund.
I would recommend you another Backpack which has a lot of extra technical feature:
Reka Engel Angyal UK Market Manager Mountain sports DECATHLON