I bought this bicycle on 18th Nov 2016 (evening) from the Pune Decathlon store. I had evaluated several other brands as well but went with B'Twin hoping for better service and spare parts availability. While the bike was being tuned at the workshop, i went several times with my basic queries. But i told to wait out and that everything regarding bike maintenance would be explained to me before delivery. However, i was hardly explained anything, except how to remove the front tyre for carrying it on the back seat of my car. After reaching home i noticed that paint behind the fork above front wheel had scraped off. Very next morning i called the store and informed them. Thereafter, i was asked to email the photos which i did immediately. But to my surprise no one called me till date even after several follow ups and even a store visit on 28 Nov 2016. I am really disappointed with the service and yes, the bike makes a lot of noise while changing gears and you often need to go a gear up or down before coming back to the gear you want, in order to avoid noise. Overall, i think that this bike is not worth its price.
Contemporary design and looks
Noisy gear and customer service
I have already written a review on this product but I don't know why it is not displayed.
Regarding bicycle, I purchased it in the month may 2016(manufactured in Jan 2016) for an amount of 15,999/-,but when I saw the same product today they are selling it for 13,999/-which made me felt cheated and disappointed . I also felt that decathlon has sold old product to me without any discount . I also purchased accessories for this bike from decathlon and it's online partner snapdeal, same thing they sold products even manufactured in 2012,2013
So far I have riden about 2000km on this bike and performance is average. Front derailer is notchy and noisy and requires some effort to change gears. Looks wise good.
Thank you for taking the time to give us your review. Apologies for a late reply. All Rockrider 340s are priced even today at 15999/-. This very bike was also priced at 15999/- but we had to reduce the price because we had an over stock of the bicycle. The reduction in the price is only in this colour and not because there is a change in the quality or feature of the bike but only because of the excess quantities that we had produced.
Regarding the accessories, the manufacture date should not matter because the shelf life of our products are high. You will still be getting a 2 year warranty on the accessory no matter when it was manufactured. If in any case, you had a quality problem within these 2 years, you will get another one for free.
Here is an article regarding how and when to change the gear(http://www.btwin.com/blog/blog-and-news/blog-news-family/tips-and-guides-blog-news-family/how-and-wh...) If you find that your derailleur is not shifting at particular gears, we can fix it by tuning it in our workshop.
Deepak Babu E-sport manager DECATHLON