I love this bike, light weight, awesome brakes and looks beautiful. When I go out on roads, many people turn their heads towards me. Get a gel seat cover. The seat is not comfortable as it is of Mountain bike standard. I travel to my office 20 kilometres to and fro.
There was a big scratch on the frame, so I asked the manager whether I can get something to compensate the scratch. The manager gave me free gel seat cover :)
Light weight, awesome brakes and great looks
Front gear give problems sometimes and seat
Cycle is quite good, But the online process is quite disappointing.
1) Good bicycle.
2) Fast delivery.
1) But the issue was its not properly assembled as mentioned stating 85%, observed that the gear is not properly functioning. As stated , there was no guide or manual or tool kit to assemble the remaining things. Had to shed extra money for assembling the remaining things. While driving observed that gear is not properly functioning.
2) Quite a poor support service, with one reply they close the ticket, without the confirmation of customer issue is resolved or not.
Would say product is good, but would not suggest it to buy online as post online service the support is very poor.
Not properly assembled & no manual /guide/tool k
I bought this bicycle on 18th Nov 2016 (evening) from the Pune Decathlon store. I had evaluated several other brands as well but went with B'Twin hoping for better service and spare parts availability. While the bike was being tuned at the workshop, i went several times with my basic queries. But i told to wait out and that everything regarding bike maintenance would be explained to me before delivery. However, i was hardly explained anything, except how to remove the front tyre for carrying it on the back seat of my car. After reaching home i noticed that paint behind the fork above front wheel had scraped off. Very next morning i called the store and informed them. Thereafter, i was asked to email the photos which i did immediately. But to my surprise no one called me till date even after several follow ups and even a store visit on 28 Nov 2016. I am really disappointed with the service and yes, the bike makes a lot of noise while changing gears and you often need to go a gear up or down before coming back to the gear you want, in order to avoid noise. Overall, i think that this bike is not worth its price.
Contemporary design and looks
Noisy gear and customer service
Thank for the detailed feedback. I will write to the Pune store and you will get a call back from to store in order to resolve the problem.
Deepak Babu E-sport manager DECATHLON
I have already written a review on this product but I don't know why it is not displayed.
Regarding bicycle, I purchased it in the month may 2016(manufactured in Jan 2016) for an amount of 15,999/-,but when I saw the same product today they are selling it for 13,999/-which made me felt cheated and disappointed . I also felt that decathlon has sold old product to me without any discount . I also purchased accessories for this bike from decathlon and it's online partner snapdeal, same thing they sold products even manufactured in 2012,2013
So far I have riden about 2000km on this bike and performance is average. Front derailer is notchy and noisy and requires some effort to change gears. Looks wise good.
Thank you for taking the time to give us your review. Apologies for a late reply. All Rockrider 340s are priced even today at 15999/-. This very bike was also priced at 15999/- but we had to reduce the price because we had an over stock of the bicycle. The reduction in the price is only in this colour and not because there is a change in the quality or feature of the bike but only because of the excess quantities that we had produced.
Regarding the accessories, the manufacture date should not matter because the shelf life of our products are high. You will still be getting a 2 year warranty on the accessory no matter when it was manufactured. If in any case, you had a quality problem within these 2 years, you will get another one for free.
Here is an article regarding how and when to change the gear(http://www.btwin.com/blog/blog-and-news/blog-news-family/tips-and-guides-blog-news-family/how-and-wh...) If you find that your derailleur is not shifting at particular gears, we can fix it by tuning it in our workshop.
Deepak Babu E-sport manager DECATHLON