Once your order has left our warehouse you will receive tracking details via email and SMS. You can TRACK HERE
It is not possible to make edits for any order. The order needs to be cancelled and then re-ordered.
You can do this by either writing to us on firstname.lastname@example.org or you can call us on 76767 98989. Once cancelled the refund will be processed and will take an average of 5-7 working days to reflect in your account.
To cancel your order you can write into email@example.com or call us on 76767 98989.
If your order has already been dispatched and you want a cancellation, you can refuse the shipment and let the Customer Happiness Center know to process the refund.
Once the cancellation is done an email with the details is triggered across to you.
Any refund initiated from our side takes approximately 5-7 working days to reflect in your account.
No. The refund is automatically credited to the account from which the payment was made. No credits to another account can be done.
With due respect to some other E-Commerce Platforms, we see shipping as an additional service and hence do not bundle the cost of the same with the price of our products to offer ‘FREE’ or cheap shipping rates.
We are charged by our transporters (Bluedart, Holisol & GPO) to ship your orders to you and we try to charge you as close as possible to the amount we are being charged. We do not make any money on the shipping charges.
SHIPPING CHARGE (Rs.)
In addition, if your basket contains a voluminous or heavy item, an additional charge as per the category below would be charged per item.
Low Value but Heavy/High Volume products
Heavy or High Volume Products
Very heavy products (ex - Cycles, Fitness Equipment, furniture)
Decathlon offers its customer a Dispatch Promise of 24 hours. The lead time will depend on the delivery pin code. The exact time will be shown to you during the checkout process. The below table can give you an estimate depending on your city & zone.
2 business days
HOLISOL DELHI & HOLISOL MUMBAI
3 business days
BLUEDART MUMBAI - PUNE
6 business days
6 business days
CHENNAI / HYDERABAD
6 business days
6 business days
6 business days
ROI (REST OF INDIA)
8 business days
8 business days
10 business days
10 business days
Please follow the necessary steps to ensure a hassle free return process
- Call us on 76767 98989 or email us on firstname.lastname@example.org
- We will arrange for a reverse pickup: Within 2-3 working days in Metro Cities & Within 5 working days in Non-Metro Cities
- Once the product has been picked up, we will initiate a refund for the entire order or the items returned (The refund usually takes about 5-7 working days to reflect in your account)
- You can then place a fresh order for the returned items
- You can head to any of our Decathlon stores closest to your location and Return the products
We are quite flexible and we allow our customers a 90 day limit to return the product either online or at our stores
Yes, products bought online can be exchanged at any of the Decathlon Stores
No, we cannot exchange products bought from the stores, online.
You can check if your pincode is serviceable for a reverse pickup by using this link: CLICK HERE
All instructions for the reverse pickup will be sent to our courier partners on the same day or the latest by the next day.
The reverse pickup for Metros takes about 3 business days and for Non Metros take about 5 business days to happen after the request has been placed.
The courier partner will call on the number provided before the reverse pickup is attempted. In cases when the pickup has not been done due to unavailability or any delay, the customer will receive an SMS with regard to the same.
If the courier partner has attempted the pickup thrice with no success, the reverse pickup is automatically cancelled.
You would then need to contact our Customer Happiness Center (Call 76767 98989 or Email email@example.com) and place a fresh request for the same.
Yes, a different address can be provided for the reverse pickup. However a pincode check is required to know the serviceability
Most of our pin codes are serviceable for a Reverse Pickup with an exception for a very few. If you happen to come in this category we would request you to send the product back to the given address:
DECATHLON SPORTS INDIA PRIVATE LIMITED
SURVEY NO 38/39, SOUKYA ROAD,
NEXT TO FLIPKART WAREHOUSE,
BANGALORE - 560067
On the receipt of the product we will initiate a refund.
Yes, your order needs to be packed before handing over to the pickup personnel. A basic packing is needed. No open packages are accepted.
It is compulsory to have the RETURN LABEL attached on the package.
A click and collect order is one that can be placed online (decathlon.in) and can be collected at a store of your preferred choice.
While placing your order online you can select "Collect from (Decathlon Store)" on the shipping page as the option to get the products delivered Free of any shipping charge.
Please note the Click and Collect availability is dependent on the pincode of your address selected on the checkout address page.
** these orders are not Home Delivered and need to be picked from the store
No, there is no shipping charge that is involved with these orders
No, we will not be able to change the pickup location once the order has been placed. You would need to cancel the order and place a fresh order with your preferred location.
Contact the Customer Happiness Center for further details.
No change can be made once an order is placed. You would need to cancel and place a fresh order.
** Please note that delivery charges are applicable for regular orders
Each store has a defined lead time, which you can check while placing an order.
To know more: CLICK HERE
These orders are fulfilled and dispatched from our Warehouse in Bangalore, hence the lead time.
You can contact the selected store team and cancel the same OR you can write into firstname.lastname@example.org
Yes, your Click and Collect order can be exchanged /returned at the store for the same products or different products of the same value.
If there is a refund, it will be processed Exclusively ONLINE
A refund request is first placed with the Store Team via call or email.
The refund is then processed to the same account from which the payment has been made. No cash payments from the store will be made
* the store will not issue any refund / cash payments in any form
** the refunds take about 5-7 business days to reflect in your account
Decathlon has chosen Paytm as a a trusted partner for the online payment. In addition to the Wallet payment, customers can choose to pay with Credit Card, Debit Card, NetBanking and EMI to make the online payment.
All major cards and banks are supported. However transactions from outside India is not possible at the moment with Paytm
No, we do not have COD option available with Decathlon.
Yes. EMI option is available for certain banks - ICICI, HDFC, Kotak, HSBC, RBL & Indusind Banks
No, Paytm is only our Payment Gateway which allows you to pay online. However if you do have a Paytm account you can use the same to make real time transactions.
Payment failure can happen due to various reasons such as:
- Card Security Code failed
- Insufficient funds
- Verification failure
- Website Issues
Please check on any of the above issues before you attempt the purchase again.
Yes, an EMI option is available for purchases above Rs. 2000/-
However this facility is available only for certain banks - ICICI, HDFC, Kotak, HSBC, RBL & Indusind Bank
Yes, to make a purchase online it is mandatory to create an account.
Your order details are linked to your account. This makes the Exchange / Return Process more convenient either at our stores or online. In the event of any safety related issue we will be able to contact you directly and inform you of the same.
Your contact details will also help in delivering the product to your doorstep.
Note : We take adequate measures for data protection as enunciated in the Information Technology Act 2000.
If you are a NEW customer, you can use the ‘Create account’ link in the account section and follow the steps to register
If you are a Store customer and have provided your details in the store, please use the same details (Mobile/Email) after clicking on the Create account page. We will be able to identify you and send a link to activate your account through mail.
If you have forgotten your password, you can click on the ‘Reset Password’ option. An email with the link to reset your password will be sent to your registered email ID.
Please create a New Account under the Create Account link. This can be done by using a valid email ID and the same mobile number used in the store.
Your personal details can be updated by logging onto the website.
Note : You will not be able to edit/ update your personal details in the store if your account was created on the website due to security reasons
You can login to the account with your existing email ID and then make a change in the 'Personal Information' section. Next to your email ID in the personal information section you will find the option to change the email ID.
We try as much as possible to maintain standard selling prices for all our products across our stores and the online channel.
In a few exceptions we might have stores that have a higher / lower selling structure because of the various tax slabs of the state or due to some clearance offers.
Yes, fitness equipment can be bought online but only for Bangalore. Do note that additional installation charges are applicable. Please refer individual product pages for further details.