I took my broken rear wheel into the store to get a replacement. The decathlon team were helpful but supplied me with a free wheel rather than free hub version. I am no expert and only realised this mistake when trying to fit the cassette later on. Would have expected a refund.
, 20-29 years old, Man
Response of the brand
I'm really sorry that you were provided the wrong wheel. Could you give me a bit more information regarding who you spoke too, was it the workshop or the cycles team?
Regarding the wheel we will happily exchange for the correct one or refund the purchase.
Let me know how you would like to proceed and we can ensure that everything is ready for you.
Thanks a lot for leaving a review, we really value your feedback and we can use it to improve.
Thanks Marc Cuckson Store Manager DECATHLON SURREY QUAYS