Good quality and reasonable price.
I ended stuck with the thread winding and rotator. I should have looked for a simpler mechanism.
Thank you for taking time to review U FISH SEA 350 Fishing exploration set.
I am sorry for your experience with the product. You can choose to exchange the product or claim for a refund at any Decathlon store.
However, if you are a 'beginner' in fishing or angling sport, we can help you to learn how to use the reel and the drag in an efficient way to not end up in a situation like this again. I had the same problem when I first started fishing with a different product, but, with some coaching I am better at it now. The reeling mechanism is the same for most fishing rod and reel combos.
We at decathlon keep conducting workshops with our customers to help them discover a new sport or sometimes use our products.
If you are a customer, you can choose to receive such communication from us. You can contact any store or use online chat to reach out to us.
Our next workshops on Fishing will be conducted on 22nd & 29th July in some locations.
Please feel free to contact me at email@example.com if you are interested. I can put you in touch with the right person closer to you.
It is free of cost.