Occasional mountain bike sport touring.
The first true touring mountain bike: comfortable thanks to a more upright seating position and front suspension, efficient thanks to a lightweight aluminium frame and Shimano 21 speeds.
We have bought this cycle on 2nd April. Since first day front brakes not operating properly.Also, chain sprocket plastic cover screw got damaged on first day itself.
Poor quality commitments . The quality of the tyres is just local quality. I don't even ride on rough terrain. The roads are pretty smooth. Still the tyre got burst and that too not because of any sharp edge, it was just because of its low quality manufacturing or probably old tube in the bike. The tyre got punctured from the point of inlet, which definitely can't be categorised under, wear and tear within so less time. Went to the store, they said, they can't do anything it's not under warranty and did their 7-14 point checkup and sent me back! Worst experience ever. Why would anyone spend 16k that too stuffed with low quality material and poor experience to resolve the problems. I don't know why should I recommend this bike to anyone. When I bought it then also I was facing gear transmission issues from the first day itself, which was later repaired by them. I thought it'll solve a lot of my problems, but it has just increased my overhead costs. Plus, the seat is also uncomfortable but lookwise the bike look sporty and for athletic people.
Thank you for taking the time to give us your feedback. Apologies for the ill experience you have had with your new Rockrider 340. The bike is installed with Ralson tires and tubes. Ralson is one of the best tire manufacturing companies in India. If the tube busted it will have to be due to over pressure or due to repeated usage of the pump at the point of inlet which if not held rigidly is possible to wear out. The recommended PSI is 35-40 depending on how much cushioning you want. Unfortunately, both tires and tubes are not under warranty because they are under wearable components which is why the store refused to service it for free.
Deepak Babu E-sport manager DECATHLON
Let me give you a quick review on this. I bought this bike on June 29th, 2016. This it was my biggest mistake. This bike is for turning you into a hater. Firstly this bike is not at all confortable, it will give you a sever back pain. The seat is so small that it will effect your hip bones. The handle bar will cause wrist pain. Last but not the least, gears will make you feel like you are riding a defective bike. shimano gears are the known to be the best in the world, but in this bike I guess they installed shimano's most cheapest derailleurs.
Please don't waste your money in this bike. Go for the better one. Don't fall for it's looks.
Thank you for taking the time to give us your review. Apologies for the bad experience you have had with the bike. I would like to know if you are a beginner cyclist and how much distance you would ride in a day. These factors are important in choosing a bike. In a Leisure MTB like the rockrider 340 the frame is of a sport geometry. Which means you back will be angled towards the handle bar and the seat will be small. The Bike is designed for rugged conditions so it will perform well on our roads. If you are riding everyday and comfort is the important thing for you to look at, you will need a city hybrid bike. (http://www.decathlon.in/p/8165507_original-500-hybrid-bike-grey.html?search_query=original+500&r...) . It has wider seats with gel and an adjustable handle bar for better positioning.
The derailleur on the rockrider 340 was the TZ-30 which is a very basic derailleur of Shimano. We received negative feedback from our users and now it's upgraded it to Shimano Tourney. Since this change, the feedbaack has improved. It is possible that the tuning is off on your bike and our workshop will be able to fix that when you bring it for you first free check up.
Deepak Babu E-sport manager DECATHLON