Thank you for rating the fir tree earplugs. Your feedback is important for us to improve our products year on year.
I apologize for the bad experience that you have faced with the earplugs. Based on the feedback from other customers, we have introduced a new model of earplugs in our range to help avoid this sort of ear pain. You may have a look here. https://www.decathlon.in/p/8373710_swimming-ear-plugs-with-strap.html#/3411-407-one_size_fits_all
I invite you to any of our Decathlon stores across India to have the earplugs exchanged for a product that best fulfils your requirement. Our sales advisers will be more than happy to help you in case you have any queries. I stay available if you any other issues. Have a good day.
Unfortunately one ear plug came apart, on removal after swim, leaving "fir end" in my ear & some problems as a result following.. I will return product to store asap.
Thank you for your feedback. We are sorry to hear that one of the ear plugs has been defected. We will contact product manager to see if this defect has happened before or if it's a one off case.
We have other models in our range. Please have a look at this link: http://www.decathlon.co.uk/C-10991-swimming-ear-plugs-and-nose-clip
Please return the defected item back to your nearest store for full refund or exchange.
Once again apologies for any inconvenience caused.
Kornel Pintara Commercial Director Watersports DECATHLON