This looked like a perfect product to protect my Continuous Glucose Monitor (CGM), and easily fit into the product. I followed the instructions, ensured everything was correctly sealed, jumped in the water and rechecked. All good. 10 minutes later my CGM started vibrating and when I checked, I found that the pouch had leaked and destroyed it. Aside from the expense of replacing this (+$500) we're at the start of holidays abroad and can't replace the CGM, which is a serious downer as I need the CGM to track blood sugars for effective management of my diabetes.
Décathlon - if you respond, please don't tell me about how you went about testing the product and it was all good. I've seen an earlier reply and while my use clearly fit within the test criteria you described, this product simply isn't reliable. I've been a big Decathlon fan but this has seriously damaged my faith in the brand.
Wrote a review earlier, but for some reason it hasn't appeared.
Thank you for your recent feedback. I'm are sorry to hear of what had happened to you during your water activities. In Decathlon we take seriously feedback from each customer and we are pleased of these valuable information left each time on our website. I forwarded your message to the Tribord brand and product manager to make sure they are aware of it and further investigation is done on this model.
Once again apologies for any inconvenience caused.