The problem is that when I am pedalling, I hit the pannier bags. No matter how far I adjust them, even the pannier rack is at its furthest setting...I still hit them...maybe is my bike frame that is too small, but basically I'll have to return them...this should be advertised as it was very disappointing not to be able to use them after installing them...
I'm sorry to read that your heels strike the bag when pedaling. Very annoying I'm sure. Of course, you must return them to us as they are not suitable.
Could you kindly reply to me with the make or model of you bike as well as the size? I would like to forward this on to the designer.
I look forward to hearing from you.
Peter Lazarus, National Cycling Manager, DECATHLON
Appeared a bargain at first.
But after less than 8 weeks of use 2-4 times a week on 4 mile commute the back doesn't seem to hold its strength/structure. Thus meaning the last time I used it 31.08.17 I didn't manage to ride for 5 mins without the bag getting caught in my wheel.
I recommend spending more and getting something with a sturdier backing. This seems a bargain given then capacity but I've found it incredibly frustrating.
The panniers appears to be rain proof are sturdy enough and have plenty of room. Good product at a good price