MRP : ₹ 3,999
Made In : China
I ordered size Large to collect in my local store. Before collecting, I tried on the helmet in the store and it was no where near big enough. I tried an XL size and it did go on, but was almost round! Who has a round head? On largest setting there was part of the strapping at the rear of the helmet digging into the back of my head. There are other similar comments saying the same thing. The store put up signs saying no refunds on helmets (and some other bits). Not sure if they're Decathlon policy as they looked like the came of a lazer printer. How odd. At the till, there was lots of messing around and the French manager said a load of stuff that I didn't understand so just fake laughed. To cut a long story short, they wouldn't do a refund because they didn't stock it (they did, but in other colours), so the checkout lady wrote a receipt for me and sent it back to the warehouse and they would do the refund. She said it was unorthordox. Yes it is. As long as I get my money back I don't care. There's nothing listed on the webpage about no refunds. Try it in store before purchase.
Thank you for your feedback regarding the shape of the helmet. Helmet shapes are quite a personal and different brands have different shapes. Personally I get on with it, but I know of others who do not. As this is a race helmet as worn by our racing team, the increments in cm per size is quite narrow to get the most snug fit possible for the rider. This may not suite everyone and future models are being developed with wider market appeal. Your advice is correct, where possible, try helmets on before purchase.
Regarding the refund, it is true that we do not refund personal safety equipment such as helmets but we can exchange in some circumstances depending on the condition of the helmet (at the store's discretion). This is to give customer peace of mind in knowing that no person outside of the store may have affected the safety levels of the item. Same goes for items such as harnesses, ropes, climbing equipment. Here is a link to our returns policy: https://www.decathlon.co.uk/decathlon-return-policy.html
Peter Lazarus, National Cycling Manager, DECATHLON
Soft strap material
Size adjuster at the back
Strap adjuster moves everytime so its too loose.
Helmet is on the high side. I think a lower profile would look better and more like the pros.
Glad they did this helmet in an XL fit! However, for some reason, not all the XL helmets seem to be the same shape? Some of the ones I tried dug into my forehead as though they were very round. The specific helmet I tried seemed to be a bit more oval front to back and a much better fit!
Straps were nice and light and fitted well and I liked the colour schemes.
Lightweight, extremely airy, excellent cushioning. Comparable to some higher end helmets. However, I have to agree with some users that B'Twin should sell spare pads.
Thank you for your feedback! Glad the helmet served you well during your rides and we hope to see you join our cycling community sometime soon.
As for the spare pads, we will definitely share your feedback with our product manager and hopefully in time we will.
Your user happiness Agent
But i am worried about the seriousness of the Decathalon store in India. Why arent anyother color other than green is available. Also coming to cycing Bib shorts, very limitted choices. What is the deal here?
I wish i had choices. Dissapointed with the colors available here in India
Thank you for taking the time to give us your review. We agree with you that we had limited color choices, especially inside cycling. However, year on year we are including more colors. With respect to the helmet, since it is a technical top end high-value helmet it will be tough to get more colors because there is a minimum quantity that has to be imported which is too high for the present market. However, we have introduced a lot of color options this year and will continue to introduce more next year.
Quality of the helmet is good. Only issue is the price is on the higher side considering the quality of materials
Great helmet. Light, vented and comfortable
I understand that we all have different shaped heads and some helmets will simply not work. Tried the helmet in store and seemed comfortable and was impressed with the quality, look, weight, ventilation and price. The helmet cannot be faulted in these areas at all.
Unfortunately after around 30 minutes riding time the helmet creates a pressure point on my forehead and is uncomfortable at best and painful at worst. Only used 3 times so far and sadly I am advised that there is a no return policy so I am stuck potentially with a £40 ornament. I am disappointed as customer service is normally so good.
Don't get me wrong, it's a great quality helmet, but I have always found other manufacturers more open to working with you if a product isn't right for you.
Only reason for the 2 star review is because it is wasted money for me as I cannot get a refund.
I will contact you directly in order to find a suitable solution to your predicament.
Peter Lazarus, National Cycling Manager, DECATHLON
Comfortable, cool looks and decent price. What more do you need?
First class head protection, the helmet stays stable & in position and if very comfortable.
The air ram at the front gives great ventilation in warm weather & can be blanked off with a cap in cooler conditions.