I note from the reviews below people like myself who assume the gauge doesn't work because they don't know that they have to keep pumping for a while until 3 - 4 psi. I returned one pump because I didn't know how much pumping is required. The simple solution is to add some instructions to the packaging - I only discovered the facts by looking online at your website
Easy to use excellent
The gauge doesn't work, returned the first one and got the same problem for the one I have just received from delivery. I haven't tried my iSUP itiwit yet because the gauge doesn't work to know correct pressure. I live 3 hours away from decathlon, so not ideal to get defected item.
Thank you for your feedback. We are sorry to hear that you discovered some issues with the SUP pump. We checked with the product manager and he advised that you have to reach 3-4 PSI before you will start to see the gauge working. At the beginning there is not enough pressure inside the SUP board and this is why it looks like there is something wrong with the gauge. Please try it once again. If you discover that there is no movement on the scale and the SUP board is like a solid block even if you stand on it then it will be clear sign that the pump has some defect.
Once again apologies for any inconvenience caused. We hope from now you will be able to enjoy your SUP boarding.
I bought this pump, only to discover the valve fitting does not fit properly into my Vandal SUP!!! The fitting looks the universal shape but slightly too short to lock into the Vandal SUP valve...... wasted my money!!!
Thank you for your feedback. We are sorry to hear that you found our SUP pump not suitable for your Vandal SUP board. Unfortunately brand to brand may have a different standards and dimensions and we can not guaranty that our model will fit other brand equipment. Please return your item to the nearest store or use the online procedure for full refund.
One again apologies for any inconvenience caused.
The pump that came with my Kampa Fiesta Air Pro awning was useless and the awning only just stayed up. This pump is absolutely fantastic, it's quick and pumps so 8psi which transforms the awning into a stable structure.
The pump is very easy to use and inflates the board quickly, but the pressure gauge does not work (I returned my first pump with the same problem). As I am new to paddle-boarding I need the pressure gauge to work so that I inflate the board correctly. I do not live near Decathlon, so returning the pump (again) is not easy.
Thank you for your feedback. We are sorry to hear that you have had issues with the gauge. Our SUP boards should be like solid block when they are at 15 PSI and the gauge should start to move up when you reach 3-4 PSI? It is very strange situation that 2 the same pumps would have similar issue. We use them in our stores for display models and we haven't discovered these kind of issues. Please try to use it once again and pump your SUP board to the level that when you stand on it will be almost solid as rigid one. If the pointer on the gauge won't move again please return this pump to the nearest store or use the online procedure for full refund or exchange.
Once again apologies for any inconvenience caused.
So I am new to SUP so this seemed the perfect fit for my first set up. I'd spent weeks reviewing my options and wanted to spend less than £1000 altogether.
The first pump I bought, pressure gauge didn't work, so took it back to the shop (not a problem) and exchanged it (again with no problem)
I can fully inflate my board in about 5 minutes going for it! relaxed in 10. But does the job.
I imagine the hose wont last too long as it is just cheap plastic and not a braided hose. The handles could have some soft rubber to make it better quality. But that would obviously reflect in the price.