DECATHLON WALLET

• These terms and conditions (“Terms and Conditions”) are applicable on customers of Decathlon (“Customers”) who may use Decathlon Wallet (“Wallet”) as a payment method at checkout for placing an order online (including Home Delivery, Pick up from Store, Reserve and collect, Click and collect and Scan and Pay) on the Decathlon website i.e. (“Website”) or the Decathlon shopping application (“App”), using the amount available in the Wallet (“Wallet Balance”).

• Customers may sign in and create a Wallet on the My Account page on the Website or App. Customers can view the Wallet Balance details and the transaction history on their Wallet profile.

• The Wallet shall have a maximum limit of INR 10,000 (“Wallet Limit”).

• Customers have the option to pay the full amount of the order value or partial amount of the order value with the Wallet Balance.

MODES TO ADD FUNDS TO THE WALLET

• Customer can add funds to the Wallet only through the methods as stated below: 
  • Adding Decathlon Gift Card (“Gift Card”) to their Wallet on the Customer’s profile through “Add a Gift Card to Wallet” option or during checkout by selecting the "Add Gift Card to Wallet" button;

  • Crediting the refund amount to the Wallet upon return of an online order purchased from the Website or App.

• Customer cannot add funds to the Wallet though cash, UPI, net banking, credit cards or debit cards or any other mode of payment, except as mentioned herein.

• Once the request for adding a Gift Card to the Wallet is initiated, the request cannot be cancelled. Once the Gift Card has been successfully credited to the Wallet, the transaction cannot be reversed. Customers cannot customize the amount to be added in the Wallet from the Gift Card and only when the Wallet Limit can accommodate the full value of the Gift Card, the Gift Card will be added to Wallet.

USE OF FUNDS ADDED TO WALLET

• Customer can only use the Wallet to buy Decathlon products from their registered account on the Website or App. 

• Decathlon Wallet cannot be used for:
  • Cash withdrawals

  • Purchases of third party products or services including partner brands of Decathlon

  • Payment of orders placed on other Decathlon accounts

  • Transfers to any other user's Decathlon Wallet, bank account or any other wallet.

EXPIRY OF FUNDS ADDED TO WALLET

• The amount credited in the Customer's Wallet shall have an expiry date associated with each credit to the Wallet, which shall be visible in the Transactions log of the Customer’s Wallet.

• If the Customer has added a Gift Card to the Wallet, the expiry date of this amount added to Wallet shall be 1 (one) year from the date of purchase of the Gift Card.

• If the amount in the Customer’s Wallet is a refund added to the Customer’s Wallet upon return of an online order, the amount shall be valid for 1 (one) year from the date of last loading.

• Decathlon shall send a communication to the Customer as a reminder to use the amount available in the Wallet, in the following manner:
  • 15 days before the expiry of the amount in the Wallet

  • 10 days before the expiry of the amount in the Wallet

  • 3 days before the expiry of the amount in the Wallet

  • 2 days before the expiry of the amount in the Wallet

• In the event the amount in the Wallet is not utilised by the Customer before the expiry date:
  • In case of Gift Card, the amount shall stand forfeited. If the Customer has purchased a product online using the amount added as a Gift Card to the Wallet, and the Customer returns the product at the time the original validity of the Gift Card has expired, the validity period of this Gift Card will only be increased for another 30 days from the date of the return and the Customer can only use the amount of this Gift Card within the 30 days time period, failing which, the Gift Card will expire and the amount shall be forfeited. 

  • In case the amount was added as a refund on account of a return of an online order, the amount shall be refunded to the original source of payment. If it is not possible to refund the amount to the original source of payment, Decathlon will request the Customer to share their bank account details, as per the Terms and Conditions contained herein. If the Customer fails to provide the bank account details within the timelines in these Terms and Conditions, the amount shall be forfeited.

MODES OF REFUND TO WALLET

• If the Customer cancels or returns an order placed on the Website or App as per the Terms and Conditions mentioned herein, the Customer may opt to credit the amount in the Customer’s Wallet.

• In case the Customer opts to return the online order after delivery, the Customer can opt for refund to Wallet, and the refund amount will be credited to the Customer’s Wallet post the successful return pick up of the Customer’s order. 

• If the Customer returns any order purchased online at any of Decathlon’s stores, and the amount is credited to the Customer’s Wallet, the Customer may only use the amount available in the Wallet for online purchases on the App or Website, or for a purchase in any of the Decathlon’s stores through Scan and Pay mode of purchase. The Customer cannot avail the amount in the Wallet for any other mode of purchase in a Decathlon store.

• If a payment is done for the full amount of the order value through Decathlon Wallet while placing the order online, any refund can only be credited to the Customer’s Wallet. If a payment is done for a partial amount of the order value through Decathlon Wallet, any refund can only be credited to the Customer’s Wallet for the amount utilised from the Customer’s Wallet and the balance amount shall be refunded to the original source of payment.

• If there is no financial transaction for a consecutive period of 1 (one) year in the Customer's Wallet, the Wallet shall be made inactive after Decathlon sends communications to the Customer as per the Terms and Conditions contained herein. The Wallet can be reactivated only after validation and applicable due diligence by Decathlon.

• If the refund amount exceeds the Wallet Limit, the balance amount shall be refunded back to the original source of payment. 

• Cash refund or any other mode of refund except as mentioned herein, is not permissible.

MISCELLANEOUS 

• Decathlon reserves the right to decline/ modify/ alter or cancel a Customer’s Wallet without any reason or prior notification. 

• Decathlon reserves the right to modify, amend, delete or otherwise change the Terms and conditions provided herein, at any time without any approval, prior notice or reference to customer.

• By registering for or using Decathlon Wallet, Customers signify their agreement to be bound by the Terms and Conditions available at – https://www.decathlon.in/page/decathlon-terms-and-condition