Awesome just awesome
Had the bike just over 2 weeks and had to take it back twice due to gear problems and the chain coming off. The staff did all they could and we're very helpful but I had to return it in the end. I should have read the reviews before purchasing, it seems lik e this is a common problem.
The style and look of the bike
I'm sorry that you have so many issued with the gears.
I would agree that changing the drivetrain on this model would be a good idea. Some customers have had issues whilst others have not.
I will certainly forward your comments on to the product manager in charge of this bike.
I'm glad that our store team tried to resolve the shifting issues and that you were able to obtain a refund for this bike.
Peter Lazarus UK Cycling Market Manager DECATHLON
I bought this bike in June 2015 to commute on (4 1/2 miles each way) - Used to do this on a fixed gear but due to a house move to the top of a huge hill I needed something with gears.
Ordered it online - Delivery was really fast, bike was well packed, looked really nice, seemed to be sturdy without being too heavy.
The lights that were included were a bit big but great if this is your first bike as its one less thing to buy. Also comes with a couple of tools to finish putting it together out of the box and toe-clips on the pedals.
Once I'd put it together and tweaked the brakes and gears I took it for a spin around the block - everything was fine apart from the saddle which was a little uncomfortable - easily replaceable though for not much outlay. So far so good.
Now my commute TO work is 90-95% downhill - unfortunately any bump in the road, change in gear...ANYTHING - knocks the chain off / gets it caught in between the cogs etc. So much so that I had to ride with my feet out of the toeclips as I really didn't feel safe cycling in traffic.
Once at work I adjusted the gear setup so it everything was perfectly aligned for the ride home - 90-95% of which is of course up hill.
Checked the gears again before setting off - everything fine.
This is pretty much where my commute ended. As soon as I attempted to go up a hill (In quite a low gear) the chain slipped and I pulled something in my groin and had to call Her indoors to pick me and the bike up. The bike sat in the shed for a year with me unable to ride at all.
I shredded and binned the box immediately and didn't have a Decathlon store local so couldn't return it or else I would have so I ended up having to keep the bike with the view of trying the commute again once I was able to, which was quite recently.
I had to go easy as I really didn't want to do myself another mischief but the same thing happened again so its back in the shed gathering dust.
The cycle itself looks good
Lightweight at this price bracket
Crud Raceblades don't fit
Front forks are steel (Which I hate - this is personal choice though)
Everything about the gear set
I really want to love this bike, its cheap enough and everything other than the gears I could live with but as other reviewers have said, these gears are just cheap and unsafe. Anything could happen if they slip whilst cycling in traffic and even when just cycling in general.
Don't waste your money on this bike - and if you do - keep the box so you can send it back.
Better yet, I believe some of the other Tribans have better gearsets with them - Buy one of those instead.
Delivery time / Frame / Weight / Sizing
Anything to do with the gears / Saddle
I'm sorry that you've had these issues with your bike.
I will ask our online customer team to contact you to help resolve the matter to your satisfaction.
Peter Lazarus UK Cycling Market Manager DECATHLON
Received this bike and after setting up the handlebars and pedals took it out for a tootle around outside all seemed well.
The next day I took it out on the road first traffic lights i pulled away the chain slipped massively and my knee hit the bars ouch, luckily the car behind me didnt run up my backside as i struggled to stay on the bike.
During this first 6 mile commute this happend every time i set off in anything other than the granny cog my right knee was bruised and i was very lucky not to have been hit by the cars behind moving away from the lights!
But thats not all, during normal riding on the flat if you are on the middle cog and you ride over any road surface that isnt velodrome smooth it will slap off the front cog and onto the inner cog again forcing you to loose traction and on busy roads this is extremly dangerous
I have no faith in getting up out of the saddle and can only pull away from T junctions when there is nothing coming as if you pull out and you need to pedal the chances are the gears will slip and your in danger of being stranded in the middle of the road while the oncoming traffic bears down on you!
There are aloso other negatives such as the sizing table stating the M is suitable for 32" leg but it is far too small so much so that the seat height raises no problem but the headsock is already overspaced so can not be raised at all, meaning too much weight on the wrists.
Cheap, terrible gearset, gear slips etc bad set up
I'm very sad to read that we did not set this bike up correctly for you. Notably the gears.
A simple adjustment will get your bike running smoothly. I'll ask one of our customer service team members to assist as i see that you have one of our stores in Huyton and another not too far away in Warrington.
Regarding the riding position, it does share many of the characteristics of a road bike therefore it may be worth trying two things to help reduce the weight on your wrists such as sliding the saddle back a tad or even modifying the length or even angle of your stem. This is a popular option and I could suggest this angled version as an upgrade: http://www.decathlon.co.uk/adjustable-bike-stem-11-8-id_8272094.html or a shorter one such as this: http://www.decathlon.co.uk/60-mm-oversize-stem-id_8325778.html
Peter Lazarus UK Cycling Market Manager DECATHLON
I bought two last April from Sheffield.
It is a great first proper bike for beginnner.
I've used it for commuting to work (4miles roundtrip) and weekend recreational with family.
The gearchange is smooth even on a moderate slope.
Its comfortable and fast compared to my old supermarket mountain bike(Vintage Peugeot).
It got nicked by 2 young lads yesterday and I'm gutted.
This is my first 'Proper' Bike and I love it! Took me a while to get to used to real gears but I got the hang of it in the end. Really feels good to ride and quick!
Tried a few bikes but as soon as I got on this one I knew it was the one, Chris from the Harlow branch was a MASSIVE help in learning more about the bike. Unfortunately it got stolen yesterday - DONT use a combination lock
A very nice bike, I have a mountain bike and racer but this is so comfortable it is superb - truly. I also have a bad back and enjoy the ease of peddling this bike.
Gear change, comfort and simplicity
I bought this bike in late march. I had trouble at first in the shop in which two bikes had faulty gears and couldn't be sold to me. Not the best of starts. However I finally picked up my new bike straight out of the packaging a couple of days later. At first I thought, good price, nice design, light frame and a very good bike for commuting.
One week in, I get a puncture in the back tyre. I think ok, the tyres are the originals. I get it fixed. One week later....puncture! So I think ok, bad luck, i'll get the tyres changed. I buy some thicker tyres and get the anti-puncture gel put in. One week later...another puncture. I think to myself, wow this is really bad luck. However, now 3 months later, I have simply had enough.
I bought this bike initially as an investment, to save money on taking trains for my commute, to avoid the daily disaster of being crushed up against a door under someones sweaty armpit. 3 months later, I have had 6 punctures....2 front, 4 back. I have changed both tyres after the first punctures and yet still I have punctures every week. It can't just be bad luck. With my old bike I got about 1 or 2 punctures a year. Now I can't go a week without getting one. Last night I was going home from work and the front tyre burst, I went flying off it and ended up bruised and cut. Luckily I was on a cycle path and not in the road. I do not feel safe on this bike anymore and am fed up of having to take it into Decathlon every couple of weeks to have it fixed.
When I go into the store and tell them that i've had this many punctures I am told it is bad luck and I should watch where i'm riding. I have paid every time for repairs but I am done with this bike. It has gone from being an investment to a burden in 3 short months. I will be looking for a new bike as soon as I can. I am so disappointed as I have used Decathlon for all my sporting equipment for years, I'm always impressed with the quality and price of everything from Squash gear to Skiing, but my first taste of the biking world has been a disappointing one. All I needed was a bike to commute 25 minutes into work and I've probably had to take the train more times than i've rode into work. What an expensive investment it has been. :(
Light frame, Straight handlebar, Good design
pedals, punctures, punctures, punctures
Thank you for reviewing the Triban 500 FB. I'm sorry to hear that the bike has caused quite a few issues regarding punctures. The tyres that are fitted are not great in terms of puncture proof quality. As a staff member said in another store, it can just be bad look some time, we have had 2 people in a group ride both with the same tyres but one of the riders always seems to get issues.
If you want something with proper puncture protection you'll need to fit something like our B'Twin Resist 5 double pack, Schwalbe Marathon or Continental Gaitorskin before you'll get any real puncture protection. Which tyres did you purchase to replace the old ones? If you let me know, I will see what we can do for you to bring your confidence back on this bike.
Rob Basnett b'Twin Product Expert DECATHLON
No point upgrading or repairing an old bike when you can get a new bike like this for such little money. It's also a much better alternative to looking for a bike on eBay. This bike is ideal as a runaround, training bike or for commuting. The flat bar makes it a safer choice for riding through heavy traffic and it's road bike characteristics let you maintain a good pace on open roads - although I do find myself running out of gears once I've picked up speed downhill.
The gears are a bit clunky at first, but seem to get smoother with use. Braking is pretty good and the pads as fitted are even adequate in heavy rain. It also comes with a free set of lights.
The only real problem I've had is to do with the initial set up. An in-house tech did all the usual adjustments and safety checks, but seemed to miss that the rear wheel wasn't as true as you'd expect for a new bike. I also discovered play in the rear axle that I don't have the right size tools to adjust. Kind of annoying because the rear brake can't be adjusted close enough to the rim without rubbing intermittently. Although Decathlon offer a free service - it's not often convenient for me to make trips to the store. The only other problem I can report is the pedals. I don't see the point of toe clips on a bike that is likely to be ridden in stop/go traffic. The clips are easily removed, but still leave you with a one-sided pedal due to it's shape - so still requires the faff of finding the right side of the pedal each time you move off after stopping. Factoring in the cost of a pair of new flat pedals makes the bike less of a bargain, but not by much.
Overall, this is a great package let down only by initial set up and having to buy pedals.
Light frame, road bike handling, stylish looks
Initial set up, pedals