How is a refund processed for my click and collect order?


After you return a product purchased through our Click and Collect service to a Decathlon store, our store team will initiate a refund to your original payment method. The refund process typically takes 7-10 business days to reflect in your account.

If you haven't received your refund within 10 business days, follow these steps:

Contact your bank's customer service: Provide them with the refund reference number, which can be obtained from your Decathlon order confirmation email.

If your bank is unable to locate the refund: Request a chargeback for the transaction.

Refunds for Products Purchased Over 6 Months Ago

For products purchased over 6 months ago, please return the product to a Decathlon store along with your order ID and bank details. Post verification, the store representative shall raise a refund request once approved.

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