What if I receive a damaged or wrong product?

1Answer

We sincerely apologize if your order did not arrive in perfect condition, and we are eager to rectify this immediately.

  • Reporting Window: Please contact our Customer Care team within 48 hours of delivery to report any damaged, defective, or incorrect items.

  • Resolution Process: Once the issue is verified, we will arrange a complimentary pickup and process a replacement or full refund following a brief quality inspection.

  • Our Commitment: Damaged or defective items are always replaced or refunded at no additional cost to you.

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