I went to the decathlon store and bought this shoe. My shoe size (7) was not available and I had to buy a smaller size, only because the staff repeatedly assured me that it is fine. It was extremely uncomfortable on descents and my toe is swollen. My feet died during descent. I don't recommend decathlon.
We are extremely sorry to hear about the unpleasant experience you have had during your hike. Being a passionate trekker, I couldn't agree more with you on the issues faced due to the wrong recommendation.
At Decathlon, each product is created with a particular sports user in mind and the intention is to make it easily accessible and help him enjoy the sport to the maximum. In your case, we clearly failed to do so, and we are deeply sorry for this.
Kindly revert back to me with your usage and the store you have made the purchased to help you with the right product. We hope you will give us another chance to regain your trust with our service:)
I purchased this product for a trip to Iceland where a bit of hiking was involved (Around 2-3 hours every day, rest was by car). The shoes were fine for the 1st day only. After that the left shoe literally killed my foot. It hurt so bad whenever I had to walk. With almost no civilization I was unable to buy new shoes and had to suffer a nightmare walking in these. I'm severely disappointed with Decathlon as this was one of my first purchases. Please don't buy these.
Hello Mr Mahesh,
Thank you for taking the time to share your experience with us. We are sorry to hear about the inconveniences caused to you by our product. Users comfort is at the centre of everything we do at Decathlon. We would like to apologize for what has happened to you and would request you to visit any of our stores or write to firstname.lastname@example.org for an exchange or refund. Meanwhile, kindly let me know if the size you picked was one size bigger that your normal size? This information would help us to investigate if there is any problem with the product.
Awaiting for your response:)
This shoe shows excellent craftmanship. It featherweight light and gives ultimate comfort. I would surely recommend this for trial
This is good as it is having ankle support. I have done the high altitude trek with this shoe. Don't use it new in the trek use it before the trek this will help for more friction.
Bought the shoe from Decathlon Howrah, everything is fine, except the grip, it slips easily on cemented wet surface, i.e. on wet leaves, light moss, etc., Actually the grip of the shoe, misses the micro designs that are present in your Arpenaz 50 Mid shoes. Should change the outer sole, so that the shoe doesn't slips. I didn't expect it from Decathlon.
Good product good price
Bought it 2 weeks back, used it just once and in the first 90 min of usage water was in.. I had planned for wearing these on Himalayan treks but these are not even worth for mansoon treks in western ghats.. disappointed with the product
Thank you for your feedback on the Forclaz 100 Hiking Shoes. We are sorry to hear that you are not happy with the product. Here I have few information to help you understand the usage of this product.
1. This shoe is designed for 1-day Hiking, and it is not recommended for several days trekking since it doesn't come with the grip and comfort requires for Trekking. We have Trek 100 Boots for your Himalayan trek: https://www.decathlon.in/p/8319097_quechua-forclaz-500-men-s-high-waterproof-hiking-shoes.html
2. It will provide waterproofing only until the second lace hook from the top. The same has been tested in our laboratory as well as in the field. Here is a video for your reference: https://www.youtube.com/watch?v=xGQG2TyY9d0
However, there are chances that this could have happened due to a manufacturing defect from our end. So, I would request you to take your shoes to any of our stores, and the team would be more than happy to investigate the product and help you accordingly.
I remain available in case you have any further queries:)
Used for mountaineering, proved to be the best.
Purchased this from Bhubaneswar decathlon. Going to Kailash Mansarovar in July 2017. To get accoustumed , went for a morning walk. Only after 3 to 4 km that too in the park, the upper part of both the Shiites developed crack where it folds. Am taking the shoes to the store. Don't know how to go for the trip if a product like quechua behaves like this