I ordered this online and collected the next day, swift and easy...clearly wasn't going to get this through the post!
The packaging wasn't great but to be expected with the weight and the store (Lakeside) could not be more apologetic.
this isnt a low quality kettlebell, its a decent one and although you can get a 20kg for less cost, the chances are it wont be as well designed. This one has a nicely textured handle improving grip, and the handle isnt so skinny as you will often find on cheaper kettlebells, this will reduce grip / palm discomfort, making your workout much more enjoyable.
good grip on handle, good texture, not too skinny