What to do incase you got a sms stating your order is 'delivered' but you have not received the order?


In this situation, kindly adhere to the following steps:

Step 1: Due to ongoing circumstances and specific regulations in various locations, our courier partners may be restricted from providing doorstep delivery for your order. We kindly ask you to check with your housing society, hospital security staff, courier room, etc.

Step 2: If, after checking with the mentioned entities, you are unable to locate your order, please send us an email at [email protected] within 24 hours of receiving the notification via email and SMS. Our dedicated team will investigate the matter and provide you with an update within 48 hours. When emailing, please include the Order ID and contact number for swift assistance.

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