How do I escalate an unresolved issue or complaint?
If your initial query or complaint has not been resolved to your satisfaction by our customer support team, you may escalate the matter to our designated Grievance Officer.
To help us assist you quickly, please ensure you provide the Ticket ID generated during your previous interaction with our Customer Support team.
Here are the details for Grievance Officer:
Mr. Jithin Padmanabhan
Designation: Country Director - Customer Relationship Centre
Email: [email protected]
Timings: 9AM to 6PM (All Days)
Our Consumer Support and Grievance Officer will make every effort to resolve the issue as expeditiously as possible and within the timelines prescribed by applicable laws.
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When is a grievance considered closed?
A grievance will be considered closed and disposed of when the consumer is communicated with by the Grievance Officer (or an associated representative) and a final solution or resolution has been offered.
