What happens if my return fails the quality check?

1Answer

To maintain our high standards of quality for all sports enthusiasts, every return undergoes a thorough verification.

  • Eligibility Standards: If a product is found to be used, washed, or missing its original tags and packaging, it will not pass the quality check.

  • Doorstep Inspection: For home pickups, our partner will conduct a quality check at your doorstep; if the item does not meet the criteria, the pickup may be declined.

  • Non-Refundable Scenarios: If an incorrect or non-Decathlon product is received at our warehouse, or if the item fails inspection, no refund will be processed.

  • Liability: Please note that Decathlon is not liable for the recovery or return of products that fail the quality inspection.

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