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General Queries

Replacement/Exchange

Can I replace a product that is bought online?

How can I replace or exchange an item?

What can I do if my replacement or exchange order is not delivered within the estimated delivery date?

When will I get my exchange/replacement order?

If I request for a replacement, when will I get it?

What is the replacement process for orders?

How does warranty work on replacement products?

What should I do if my pickup is failed for replacement and exchange ?

What is Decathlon's replacement policy?

Can I cancel the replacement request for the order?

What if I receive a damaged product, wrong product or defective product?

What happens if my exchange request is cancelled?

I want the replacement to a different address.

What to do if I am not happy with the product after replacement?

What happens if my replacement request is cancelled?

Is there a delivery charge for the replacement?

Once the replacement is done, when. will the pickup happen for my previously ordered item?

What should I do if I find the package open or tampered on delivery?

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